Return Policy
Topics
RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
DAMAGED GOODS
To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ember.store.com.
SALE ITEMS (IF APPLICABLE)
EXCHANGES (IF APPLICABLE)
SHIPPING
5810 Hackett Plain Suite 705 Palo Alto, CA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.